We assist our clients in obtaining further investor reach through offering capabilities such as online applications, Calastone and mFund connectivity.

Whether it be a daily, weekly, monthly or any other unitisation cycle, we can ensure accurate, timely and efficient validation, processing, unitising and reporting on all fund inflows and outflows.

We will give you peace of mind in knowing that between the manager, trustee, fund accounting team and custody, we have all stakeholders fully informed and are aware of responsibilities during this critical fund cycle.

For closed structures we have the expertise and technology to make the capital raising and call payment rounds look elegant and intuitive to your investors, while being accurate and efficient internally.

During these events we provide you with access to live reporting so you stay as informed during the process as we do, knowing exactly what your position is at all times.

With many years of experience in the financial markets industry, we can give you the advice you need in relation to governance and compliance so that you can operate with greater peace of mind.

Our team possesses deep expertise in issues such as AML/CTF, FATCA/CRS, DDO, RG97, RG271 and much more.

Whether it be a regular distribution or a special event based payment, our team will ensure all unitholders are paid accurately, efficiently and on time.

In relation to distributions, we are experts in both AMIT and non-AMIT based payments.

Our team is well-versed in all regulatory reporting requirements for both investors and regulators.

Our automated tax reporting services will mean that you do not need to worry about activities such as QTFN, AIIR, FATCA/CRS and Share and Unit Transfer reporting.

On the investor side, our team will set up, project manage and deliver on all requisite investor reporting, such as Annual Tax Statements (AMMA/SDS), Periodic and Exit statements.

We can assist with any unitholder meeting needs, whether it be virtual, in-person or a hybrid meeting.

We will set up and attend your unitholder meeting, process all of the proxy voting (via online voting or paper elections), run the poll during the meeting, and provide the results of the meeting, acting in the capacity of returning agent.

We ensure best of class register governance, reconciliation and integrity. Our services are highly efficient in making transactions to the register, such as transfers, elections, notings, static detail updates and more.

The Issuer Portal enables our issuers to access the register in real-time and access a wide range of reports and analysis. Their investors also have access to the Investor Portal where they can view and maintain all aspects of their investments.

We will look after all of your investors’ requests from changes in address and updating bank details to queries about transactions, distributions and refunds. Investors can also update their details online through the investor portal.

XCEND can assist you in developing a robust investor engagement strategy for both ongoing as well as specialist engagement for one-off events.